Privacy Policy

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, company name, and project details submitted through our contact form or by email/phone.
• Communication preferences — your choices about receiving email and/or SMS text message communications from us, including the date, time, and method of consent.
• Correspondence — the content of messages you send us, including replies to emails or text messages.
• Automatically collected data — IP address, browser type, device information, pages visited, and referring URLs, collected via cookies and similar analytics technology when you browse our site.

We use the information we collect to:

• Respond to inquiries and provide the services you request;
• Send transactional messages related to your project (e.g. scheduling, status updates, and support);
• Send marketing and promotional communications by email and/or SMS, but only where you have affirmatively opted in as described in Sections 3 and 4 below;
• Improve our website, services, and customer experience; and
• Comply with legal obligations and enforce our agreements.

If you check the SMS opt-in box on our contact form or otherwise provide express written consent, you agree to receive text messages from NextGen-CR at the mobile number provided. Messages may include appointment reminders, project status updates, and promotional offers about our services.

• Message frequency varies depending on your interactions with us (for example, up to 4 messages per month).
• Message and data rates may apply. Charges from your wireless carrier may apply to messages we send and receive.
• Consent is not a condition of purchase. Opting in to SMS is never required to use our services or to receive a response to a form submission.
• Reply STOP at any time to cancel and unsubscribe from SMS messages. You will receive one final confirmation message. Reply HELP for assistance, or contact us directly at info@nextgen-cr.com or (844) 572-4829.
• Carriers are not liable for delayed or undelivered messages. Supported carriers are not guaranteed to include all wireless providers.
• We will never sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing purposes. Text originator opt-in data is used solely to send you the messages you consented to receive.

If you opt in to email communications, we may send you project updates, company news, and occasional marketing messages. Every marketing email we send includes a clear and conspicuous unsubscribe link. You may also unsubscribe at any time by emailing info@nextgen-cr.com with the subject line "Unsubscribe." Transactional emails directly related to a project you have engaged us for (such as invoices or status updates) are not considered marketing and may continue regardless of your marketing opt-out, unless you request otherwise.

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g. hosting, email/SMS delivery, analytics), bound by confidentiality and data protection obligations;
• Professional advisors, where necessary for legal or accounting purposes; and
• Authorities, where required to comply with applicable law, legal process, or to protect our rights.

Mobile opt-in information and SMS consent are never shared with third parties or affiliates for their own marketing purposes.

We use cookies and similar technologies to understand site usage and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain site functionality.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, and maintaining business records, after which it is securely deleted or anonymized.

You may, at any time:

• Request access to, correction of, or deletion of your personal information;
• Opt out of SMS messages by replying STOP, and opt out of marketing emails via the unsubscribe link or by emailing us directly;
• Withdraw consent for future communications at any time; and
• Contact us at info@nextgen-cr.com or (844) 572-4829 with any privacy request.

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of our site or services after changes take effect constitutes acceptance of the revised policy.

Questions about this Privacy Policy or our data practices can be directed to info@nextgen-cr.com or (844) 572-4829.